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Technical FAQ

Need to Reset Your Password?

Reset your JCTC password:

Account Center

  1. Go to http://jefferson.kctcs.edu.
  2. In the dark blue bar beginning with MyPath, hover your mouse over "QuickLinks" and click "Current Students."
  3. Click "User Account Center."
  4. Click Reset Your Password.
  5. Type KCTCS Email or Username and click "Next."
  6. Verify your identity:
    1. Email the Security code OR
    2. Text the Security code (Do not use this method if you use T-Mobile)
    3. Enter provided security code 

Then it's time to change your password. Make sure it is at least 12 characters long! 

Note: It is encouraged to use a passphrase instead of just a word. Having trouble coming up with a passphrase? Try picking a phrase containing multiple words. 

Example passphrase: Just-Gotta-Graduate-99

Pass Phrases

Pass-words are old-school, get with the times! Pass-phrases are the only way to go! Make a Pass Phrase with the help of this website.

Check the strength of your current pass words and phrases with this website

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Security

Scammers are out there!

  • Always log out of any public computer you use, including in a classroom or the Learning Commons. 
  • Delete emails from people or companies you do not recognize.
  • Do not open or download any attachments from email you do not know!
  • Delete any emails or ads that ask you to pay.
  • Do not email your personal identification information. Anyone who legitimately needs this info will not ask for it to be sent via email.

Two Factor Authentication

What is the best way to keep my accounts safe? Two Factor Authentication! (or 2FA)

Having one more step to logging into your accounts can seem annoying, but you're not the only one who thinks so! If someone is trying to hack your account, 2FA is the second step that will save your accounts!!

So what is it?

2FA is a way to verify that you are the one logging into your accounts. You are more probably familiar with it than you might think. Have you ever had to enter a code sent to you from a website you are trying to log into? That's 2FA!

  • Something you know: This could be a personal identification number (PIN), a password, answers to “secret questions” or a specific keystroke pattern
  • Something you have: Typically, a user would have something in their possession, like a credit card, a smartphone, or a small hardware token (like a Ubikey --> image of a ubi-key )
  • Something you are: This category is a little more advanced, and might include biometric pattern of a fingerprint, an iris scan, or a voice print
Subjects: Computers